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Practice Management

[VIDEO] Master Over-the-Counter Collections in an Hour with Kathy Mills Chang, MCS-P CCPC CCCA

Practice Management

[VIDEO] Master Over-the-Counter Collections in an Hour with Kathy Mills Chang, MCS-P CCPC CCCA

More and more practices are finding they collect most of their reimbursement at the front desk...be that a cash or insurance patient. OTC training is often a missing link for most offices. The result is decreased cash flow, increased accounts receivable and patients who drop out of care due to finances. Whether you are an all-cash practice or one that also collects from third-party payers, OTC collections are a critical piece of your business puzzle. Take appropriate proactive steps to correct any inefficiencies in your collection process. In this one-hour session, we’ll cover the most important keys to maximizing patient financial systems in your practice.

Last updated on 14 Sept, 2025

Join us to find out the following critical information in time for the MACRA Section 514 implementation January 1, 2017:

Find out why collecting by the visit may not be the best idea, and other ways may actually make you more money AND save valuable time.
Evaluate the level of training for those who must collect from patients.
Learn the basic lingo of what third-party payers expect patients to pay.
Discover how your financial policy, and how you explain it, will improve collections.
Leave with specific scripting that allows team members to hit the ground running immediately

Join us for this complimentary webinar with an industry expert, Kathy Mills Chang, that’s sure to fill you and your team members with ideas galore to increase collections right away!

To be contacted by a KMC University expert, fill out THIS form.

Recorded 5/8/18

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