You can only void payments that were originally processed on the mobile app and transacted the same day (before 11:00 pm EST). If it is too late to void, you can perform a Refund. Click HERE to learn how to refund a transaction. Payment originally made on CP Mobile™ cannot be voided from the Cash Practice® website.
Account users must have permission to process voids. To learn more about setting Account User permissions, click HERE.
Effective 2019 - Present:
To process transactions within the app, our Retail merchant account is required and has merchant fees associated with it. There is a $5/mo gateway access fee added to your subscription dues. These fees are waived with memberships that are $199/mo and up. In the event you cancel your CP Mobile™ Gateway (for Android and Apple devices), there will be a $25 fee each time reactivate the gateway.
NOTE: If you updated the app and had previously purchased a CP Mobile™ swiper before January 2024, this device will not work with the new app. A new device will need to be purchased.
January 2024 - Present Steps:
Step 1: Once you have signed in, from the CP Mobile™ home screen, select [Credit Card] → [Void].
Step 2: Search for the card to void by entering a few letters of the customer's name or the amount. Click the [Continue] button.
Step 3: A report of the payments able to be voided will appear, find the payment you wish to void, and select its radio button. Then click the [Confirm Void] button.
Step 4: Once the void is completed, a *receipt will appear. There is no need to get a signature for voids. From here you can Text or Email the receipt to the customer. Once you are finished, click the [Done] button.
Before January 2024 - The app has not been updated:
Getting Started:
Step 1: Once you have signed in, from the CP Mobile™ home screen, select Credit Card or EFT Check.
Step 2: Now you can select Void.
Step 3: Search for the Credit Card or EFT Check to void by entering a few letters of the customer's name or the amount. Click the [Continue] button.
Step 4: A report of the payments able to be voided will appear, find the payment you wish to void, and select its radio button. Then click the [Confirm Void] button.
Step 5: Once the void completes, a *receipt will appear. There is no need to get a signature for voids. From here you can Text or Email the receipt to the customer. Once you are finished, click the [Done] button.
*Note:
Receipts cannot be texted to a customer from an iPad or any device that does not have FULL texting abilities. This would include Android tablets and iPads that only have iMessage.
Receipts can be printed directly from the CashPractice.com account if needed. Please see the linked instructions HERE.