February 2, 2026, at 6:16 PM EST
Dear Cash Practice Member,
We are writing to provide a final resolution regarding the recent merchant fee debits from your January processing. We have confirmed that your office was among the limited group affected by this unprecedented technical bank error.
As promised, we have your back. We have worked directly with the leadership at Nuvei (formerly Paya) to advocate for your practice and secure a swift resolution. Nuvei has assured us that they have "all hands on deck" and have already executed a solution to rectify the situation immediately.
Refund Timeline
Nuvei has recalculated the correct merchant processing fees for January to rectify the overcharges. They are issuing a credit to your bank account today, Monday, February 2, 2026, for the exact difference between the amount originally debited and your actual fees.
For Example: If your account was debited $600 but your actual fees were supposed to be $400, you will receive a credit for the $200 difference.
You should see this deposit reflected in your bank account by tomorrow, Tuesday, February 3, 2026.
If You Experienced Overdraft Fees
We understand that incorrect debits can cause secondary financial strain. Nuvei is committed to making it right for any member who incurred overdraft or non-sufficient funds (NSF) fees as a result of this error.
Please take the following steps for reimbursement:
Monitor your statement: Note any overdraft fees specifically triggered by the incorrect Paya/Nuvei debit.
Gather documentation: Save a digital copy of your bank statement that clearly shows the fee.
Contact Support: Upload your documentation securely with this link HERE or call us at (877) 343-8950 x105 for further instructions.
Our team will work directly with Nuvei to review these and ensure you are fully reimbursed for any overdraft charges.
Thank you for your continued trust and patience as we worked to resolve this on your behalf.
Yours in excellent service,
Miles Bodzin, DC
CEO, Cash Practice