If you are getting an email notification that your membership payment has declined and you believe that all your billing information is correct, you may wait to take action until we re-attempt the payment. We will re-attempt the payment three days after the first attempt. If the payment declines again after the second attempt please follow the steps below.
Check if there are enough available funds in your account
Make sure the card is not Expired or soon going to Expire.
Call your Debit/Credit Card company to make sure no changes or restrictions were applied to your account.
Once you have a resolution as to why the payment was declined and information needs to be updated, follow the steps below.
Step 1: Log into your account as the administrator.
Step 2: You will immediately be brought to a page where you may update your billing.
Step 3: Enter [Billing Info] → [Next Step].
Step 4: Enter [Credit Card or Bank Account Info] → [Update Billing].
Step 5: Click [OK] to authorize to have your account auto-debited per your membership. For account verification, authorization for $1.00 will occur.
If everything is accurate with your billing information and the payment is still declining you may contact our specialists in the billing department by emailing billing@cashpractice.com or calling (877)343-8950 ext. 104.