FAQ: I voided a transaction, and the patient is claiming it came out of their bank account still. What's going on?

Although you [Voided] the transaction, the original funds are noted on the customer's account as a Pending Transaction. The funds will not be debited from their account, and the hold on those funds will automatically fall off of the customer's account within 24-72 hours. If the patient is concerned, you may print off their voided receipt and ask them kindly to take the receipt to their bank to lift the funds.