Canadian Merchants (for USA merchants click HERE):
To process recurring payments and store card information in the Auto-Debit System®, Canadian members must set up a MOTO merchant account through our partner bank, PaySafe/Netbanx.
1. Understanding Your Merchant Account Options
MOTO Merchant Account: For recurring payments, online forms and one-time payments using a card on file or keyed-in information.
Direct Debit EFT (Optional Add-On): Allows you to process payments directly from a patient’s bank account.
Accepted Cards: You can accept Visa, Visa Debit, Mastercard, and Mastercard Debit (as long as the cards have the Visa and MasterCard logo on them).
Note on AMEX: To accept American Express, contact PaySafe at (888) 709-8753 to add an AMEX merchant ID to your account.
2. Important Note on Terminals
We do not offer physical credit card terminals for swiped/dipped transactions in Canada. You have two options for one-time, in-person payments:
Continue using your current external terminal.
Use your Cash Practice MOTO merchant account to manually key in those transactions.
3. The Application Process
To begin, please email MerchantAccounts@CashPractice.com or call us at +1 (619) 569-1639 x105 to request your unique online application link.
What to expect during the application process:
5-Step Registration: Once you receive the link, you will complete a 5-step online form.
Save Your Progress: PaySafe will email you a login link so you can pause and return to your application if needed.
Banking Validation (Step 5): Within 3 business days of submitting your merchant account application, PaySafe will send a micro-deposit to your bank account. Look for a code in the transaction description in your online banking; you must enter this code into your PaySafe account to verify your bank. You cannot receive deposits until this step is complete.
NOTE: For a preview of the questions and information required to apply for the merchant accounts, click HERE.
4. While You Wait for Approval
Approval typically takes 3 - 5 business days.
Training: You can immediately start using the Auto-Debit System® in TEST mode for practice. Click HERE for training resources.
Going Live: We will email you as soon as your merchant account is approved and ready for live transactions.
5. PCI Compliance
All merchants that process credit cards are required to be PCI Compliant to protect sensitive cardholder data.
Direct Contact: PaySafe will contact you directly with instructions on how to complete your PCI Certification.
Start Processing Immediately: You do not need to wait for PCI completion to begin taking payments. You can start processing as soon as your merchant account is approved.
3-Month Grace Period: You have 3 months from your merchant account approval date to complete the PCI certification process.
Avoid Penalties: If PCI certification is not completed within the 3-month grace period, you will be charged a $25 monthly penalty fee until you are compliant.
Contact PaySafe directly at (888) 709-8753 for any PCI related questions.
Need more help? Our Merchant Services Department is available at +1 (619) 569-1639 x105 to assist with any Canadian account setup questions.