[!IMPORTANT] Do you have an active Tax Lien or Bankruptcy? If YES, please stop and contact our Merchant Services Department at (877) 343-8950 x 105 before proceeding.
Please watch the short video below, which will review all the information you need to assist you in applying for your merchant accounts:
1. Choose Your Merchant Account Types
We recommend setting up all 3 merchant accounts to ensure you have the most flexibility and the lowest rates.
RETAIL: For physical, in-person transactions (swiping, dipping EMV chips, or using the CP Mobile app).
MOTO: For manually keyed-in payments, cards stored on file, recurring auto-debits, or online forms.
EFT (Add-on to MOTO): Allows you to process payments directly from a patient’s bank account (using routing and account numbers).
Click HERE for a breakdown of which transactions apply to each merchant account
2. The Application Process
Submit Online: Click the link at the bottom of this article to start the Nuvei merchant account applications.
Sign via DocuSign: Within 1 business day, you will receive an email from DocuSign. The business owner must electronically sign these documents.
Approval: Approval typically takes 3 - 5 business days after your signatures are submitted. We will notify you once your merchant accounts are ready.
Note: If your monthly volume exceeds $25,000 or you have a "max ticket" over $5,000, Nuvei may request additional documents (like a voided check or previous merchant statements).
3. Deposits and Fees
Monthly Discount: You will receive the full amount of your daily transactions in your bank account.
Deposit Timeframe: You should see the funds post to your bank account within 2-5 business days. Click HERE for additional information.
Fee Collection: Processing fees are totaled and debited from your bank account the first week of the following month. Once your applications are approved, the processing fees associated with each merchant account will be applied every month (whether you process transactions or not).
No Contracts: There are no long-term contracts or early termination fees. You can close your account at any time.
Note: Each merchant account operates independently. This means you will receive separate deposits and be charged separate processing fees for each merchant account.
4. PCI Compliance
To help prevent fraud, all merchants (anyone that processes credit cards) are required to be PCI Compliant.
You will be automatically enrolled with our PCI partner, Aperia.
Aperia's pricing is HERE.
You will receive an email with instructions on how to complete your PCI certification.
Avoid Penalties: Failing to complete PCI certification will result in monthly penalty fees from the bank.
⚠️ Important Application Tips
To avoid delays or rejection, please ensure:
Personal Email: Use the owner's personal email address (not a generic info@office.com email).
Home Address: In the "Merchant/Owner" section, you must use your residential home address (no PO Boxes or office addresses).
Checking Account: You must provide a business checking account. Savings accounts cannot be used for merchant processing.
