Have you been able to use the ChiroTouch®-Cash Practice® integration just fine and now suddenly you get an error message like this?
If so, the FIRST thing that you should do is to check and see who you are logged into ChiroTouch® as. It's possible that the user you're logged into ChiroTouch® as a user that does not have their clerk-key setup in the ChiroTouch® Maintenance screen. Log out of ChiroTouch® - log back in and try again. If the problem persists, please follow the instructions below:
Step 1: Check that the CP_ID, CP_MKey & Clerk_Key(s) are properly entered in ChiroTouch®.
For instructions on how to find your CP_ID, CP_MKey & Clerk_Keys(s) CLICK HERE.
For instructions on how to correctly enter your CP_ID, CP_MKey & Clerk_Keys(s) CLICK HERE.
If this is a new user account or if you have a new staff member that needs to be able to process payments in ChiroTouch®, CLICK HERE.
Step 2: If none of the above steps resolve the error, please log into Cash Practice.com to process your payments, and contact Cash Practice® at 877-343-8950 x102 or email Support@CashPractice.com for further assistance.